Gambling Dispute Resolution
- The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.
- Having an issue or dispute with an online casino is just about every player’s worst nightmare about online gambling. The largest problem with online gambling is the lack of a central control and licensing body. Of course some people could argue that these are also the things that make online casinos available and great.
It will also consider whether to change the way disputes between a customer and a gambling company are resolved, when the customer has a complaint about the outcome of a bet. This could include. URGENT: The Division of Gaming Cripple Creek office will be closed from November 19, 2020 to November 27, 2020, reopening for appointments only on December 1, 2020. All persons with appointments scheduled during the closure period will be notified, and their appointments will be reschedu.
| Adjudicator | |
| Industry | Gambling Dispute Resolution |
|---|---|
| Founded | 1998 |
| Headquarters | United Kingdom |
Key people | Andrew Fraser, Chairman; Richard Hayler, Managing Director |
| Website | ibas-uk.com |
Gambling Dispute Resolution Rules
The Independent Betting Adjudication Service (IBAS), founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.[1] The organisation, which was originally part of the Sporting Life's Green Seal service, was formerly known as the Independent Betting Arbitration Service.[2] The Service dropped Arbitration from its name in 2007, opting instead to use Adjudication to better reflect its role after the enactment of the 2005 Gambling Act.[3]
IBAS deals with several sectors in the realm of gambling. The sectors include:
- Betting Intermediaries
- Bingo Clubs
- Greyhound Stadia Pool Betting
- Online Gambling (UK and Offshore)
- Totalisator Betting
Dispute involvement[edit]
Since its inception, IBAS has been handling the majority of gambling disputes in the UK.[4] In 2000, the first year that IBAS was fully operational, approximately 800 disputes went to panel, a number which remained relatively constant the following year in 2001. In 2002, the number of cases to panel rose to 1126 due to the abolishment of the UK's gambling tax.[5] Again, IBAS saw another increase in cases to panel, this time as a result of the 2005 Gambling Act. In 2007, nearly 1700 disputes were handled by the IBAS panel, 372 of which were of the internet variety. IBAS claims to have awarded customers over £365,000 from dispute resolutions in 2007.[6] There are also instances when IBAS rules in favour of the establishment, rather than the customer.[7][8]
IBAS will become involved in a dispute only after the gambling establishment and the customer(s) have made attempts to resolve the issue amongst themselves. If a deadlock remains, the dispute will be reviewed by IBAS if the following conditions are met:
Ibas Gambling Dispute Resolution
- a resolution has not been reached to satisfaction of either party involved
- both parties agree to the terms and conditions of involving IBAS as a third party adjudicator
If the dispute merits involvement, IBAS will accept written statements describing the conflict from both parties involved. IBAS verifies the establishment has upheld their own rules and regulations for gambling. If no rule that covers the dispute exists, IBAS will set forth its own rule based on what would be acceptable by industry standards. Both parties are bound by IBAS's ruling.
Gambling commission[edit]
One objective of the UK Gambling Commission is to ensure that all gamblers are treated fairly in accordance with the rules and regulations established for gambling industry. This includes disputes between customers and gambling operators. By law, any sector in the realm of gambling under the jurisdiction of the Gambling Commission must use an independent, third party to resolve disputes.[9] Because IBAS is recognised as the third party adjudicator for nearly all bookmakers in the UK, the Gambling Commission works closely with IBAS to reduce the number of disputes between customers and gambling operators.[10]
Case studies[edit]
From time to time, IBAS publishes a case study on one of their past rulings. These case studies provide gamblers with examples of previous disputes to help prevent future problems between gamblers and operators. The studies focus on aspects of gambling that are often confusing or misinterpreted. Case studies are available for several betting options offered to UK gamblers.
One football study published stated that all football bets are based on 90 minutes, unless otherwise specified by the use of the words outright, win trophy or another suitable phrase that leaves no doubt as to the preferred settlement criteria. Bettors need to specify which option they desire prior to placing the intended wager, otherwise, the bet is assumed to be based on 90 minutes of play.[11]
See also[edit]
Notes[edit]
- ^Explain…Disputed Goals, guardian.co.uk, 23 January 2000, accessed 1 May 2009.
- ^IBAS marks 10 years as it looks for future funding, betting-business.com, 1 November 2008, accessed 1 May 2009.
- ^IBAS Adjusts to Changes in the Betting Industry, racingpost.com, 9 June 2007, accessed 1 May 2009.
- ^Big shape-up in betting laws, guardian.co.uk, 27 March 2002, accessed 1 May 2009.
- ^Concerns at huge rise in bet disputes, guardian.co.uk, 6 August 2002, accessed 1 May 2009.
- ^IBAS 2007 Annual Report
- ^England Fan Bookie Won't Pay Me £9000, dailyrecord.co.uk, 12 January 2008, accessed 1 May 2009.
- ^Saints fan loses out on £700 bet – after backing Cobblers!, northamptonchron.co.uk, 30 May 2008, accessed 1 May 2009.
- ^IBAS Aims to Branch Out, racingpost.com, 7 June 2007, accessed 1 May 2009.
- ^IBAS still 'the only game in town' – now with added adjudication, racingpost.com, 31 August 2007, accessed 1 May 2009.
- ^Adjudication Case Studies – Football